Palautuskäytäntö

You have the right to request a return within 14 days from the date you received your order.

For a return to be approved, the product must:

  • be in the same condition as when delivered

  • be unused and unopened

  • be in its original packaging with the seal intact

A receipt or other proof of purchase must be provided.

To request a return, please contact us at info@mirulab.shop.
Returns sent back without prior approval will not be accepted.

Approved returns must be sent to:

MiruLab
Backegårdsvägen 2
459 30 Ljungskile
Sweden

Unless otherwise agreed, the customer is responsible for return shipping costs.

Damages or issues

Please inspect your order upon receipt.
If the product is defective, damaged, or if you received the wrong item, contact us as soon as possible at info@mirulab.shop, and we will assist you.

This does not affect your statutory right to claim for faulty goods under applicable consumer protection laws.

Exceptions to the right of withdrawal

For reasons of hygiene and health protection, the right of withdrawal does not apply to:

  • skincare products

  • dietary supplements

  • self-care and hygiene products

if the seal has been broken after delivery.

The right of withdrawal does apply to these products if they are returned unused, unopened, and with the seal intact.

We also do not accept returns of:

  • products marked as final sale

  • gift cards

Exchanges

We do not offer direct exchanges.
If you wish to exchange a product, please return the original item (if it meets the return conditions) and place a new order.

Right of withdrawal under EU law

For orders within the EU, you have the right under distance selling regulations to withdraw from your purchase within 14 days without giving any reason.

To exercise the right of withdrawal, the product must be returned:

  • in unchanged condition

  • unused

  • in its original packaging

  • with the seal intact, where applicable

Refunds

Once we have received and inspected your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method within 10 business days.
Please note that it may take additional time for the refund to appear on your account depending on your bank or card issuer.

If more than 15 business days have passed since your return was approved, please contact us at info@mirulab.shop.

Legal information

MiruLab is a registered trade name of InnZ Medical AB, company registration number 556766-3157, based in Sweden.

In the event of any discrepancies, the Swedish version of this policy shall prevail.